The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION

As a Retail Operations Excellence Executive V.I.E, you will join the SEAO Regional Commercial & Business Development team, based in Singapore. In this role, you will have the opportunity to be in charge of the retail excellence project deployment and support the implementation of new retail tools that will be adopted across SEAO markets.

HOW WILL YOU MAKE AN IMPACT?

Act as a key liaison between the International Teams and the SEAO Retail Operations & Excellence Community.
Manage Retail Excellence project rollouts, process improvements as well as local engagements, not limited to:
- Leads overall project coordination, including liaising with market, regional, and central teams, and maintaining up-to-date project trackers.
- Support the building and implementation of new retail tools, rituals, and ways of working, collaborating with boutiques and office teams.
- Proactively identify and escalate project risks, issues, and roadblocks to Commercial leaders for timely resolution.
- Partner with local teams to review and improve existing commercial operations practices for enhanced efficiency and productivity.
- Serve as the regional expert for retail processes and procedures, ensuring consistent quality of operations tools and processes across all touchpoints.

Conduct user training, onboarding, and knowledge sharing for Retail Operations, Commercial Performance Managers and Boutique team members.
Facilitate ad-hoc projects by assisting with data gathering, presentation preparations, administrative and logistics coordination, and onsite support.
Support ad-hoc analysis to address evolving business needs and support decision-making.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At Cartier, we are free spirits, exploring a world of possibilities. The diversity of our skills, talents, and backgrounds is what makes us unique. Each individual is recognized and empowered, supported and rewarded. We value your independent spirit and encourage you to create your own path on an exciting journey with global opportunities. You will never stop learning at Cartier, a unique and special place to work and progress.

You will have a great opportunity to be an essential contributor in a dynamic team, working for the success of a first-class Luxury Maison under strong business acceleration and transformation. This role is ideal for a highly analytical and proactive individual with a strong focus on figures, eager to contribute to commercial strategy and operational excellence within a dynamic environment. To be successful in this role, we expect the following:

Education: Bachelor’s or Master’s degree in Business
Professional Experience: Prior experiences in Retail roles within the Luxury Retail industry is an added advantage
Competencies:
-   Proven experience in project management.
-   Prior experience in managing commercial tools and system is a plus.
-   Strong business acumen and solid analytical capabilities.
-   Good communication skills and team spirited.
-   Strong proficiency in Excel and PowerPoint.
-   Strong organizational skills, including multitasking, planning, and prioritization.
-   Possesses the ability to work autonomously and with meticulous attention to detail.
-   Upholds the highest standards of integrity.

HOW DO WE KEEP YOU SMILING?

Ability to join and interact with a passionate, motivated and creative team that shares the same passion and energy for our dynamic Maison.
A plethora of learning and growth opportunities within Cartier to help you develop and deep dive into the Luxury Retail environment.

YOUR JOURNEY WITH US

Firstly, you will have to complete a 15-minute online video interview for us to assess your understanding of the position and motivations.
Subsequently, you will be meeting with the HR team to delve deeper and assess your fit for this role.
Finally, you will be able to meet with the local Hiring Team (Local HR and Hiring Manager).

WHAT WE OFFER YOU

We offer exciting opportunities to grow professionally and personally in a supportive and international environment. The industry is transforming, and it is an exciting time to join the Maison and to be at the forefront of this industry-wide transformation.

As a V.I.E in our subsidiary, you will benefit from:

12-month contract, potentially renewable for an additional 12-month.
Housing allowance.
Monthly allowance not subject to taxes.
Travel costs linked to the move.
Health insurance.

ELIGIBILITY TO THE VIE PROGRAM

Important: Kindly note that the V.I.E Program requires strict eligibility criteria, you can access further information on this destination and check your eligibility through this page:

The V.I.E Program is run under the authority of the French Ministry for Economy and Finance and that of the Ministry of Foreign Trade, all details can be found on the Civiweb website:

SEAO - Retail Operations Excellence Executive V.I.E